Ordering Products- Cygnus Products can be ordered by phone, fax, email or website. Written order confirmation is not required when orders are placed by phone, fax or email. Certain conditions may need to be met prior to shipment of an order. Accounts that fail to fulfill the terms of payment, Cygnus may without prejudice to any other lawful remedy defer further shipments until the account balance is brought up to date. All orders placed through the Website are reviewed and processed off-line. Cygnus reserves the right to suspend registered customers, who do not comply with the Terms and Conditions, set forth, from placing orders through the Website. Credit card orders are reviewed and shipping fees added to the order prior to processing via the payment gateway. All orders receive a confirmation with order and shipping details.
Pricing and Payment Terms - All prices are subject to change without notice. Prices are quoted in USD. Payment terms are Net 30 days from receipt of invoice. If you place an order and fail to fulfill the payment terms, Cygnus may without prejudice to any other lawful remedy defer further shipments and/or charge a monthly late fee of 1.5% of your total order.
Sales Tax - Cygnus does not collect sales tax since our products are “For Research Use Only,” and are used solely for the purpose of research and development in a research or manufacturing facility. The end user is responsible for any applicable sales, use or similar tax, and agrees to indemnify Cygnus for any such tax if not properly paid by you.
Shipping - Shipping costs are prepaid and added to the invoice. Cygnus reserves the right to select the packaging and shipping method for your order, which will ensure the integrity of the product. Orders sent to USA addresses are typically shipped via Federal Express overnight service for delivery the next business day. International orders are shipped International Priority service. Cygnus shall not be held liable for delays in shipping or customs clearance. When customer provides shipping account number, Cygnus will not charge shipping costs if the account number is valid. Separate line items may include charges for insulated boxes, special hazardous fee and/or handling fee which may be charged when required for shipment. Cygnus reserves the right depending upon the product being shipped. Orders placed with account numbers that are declined or not valid deemed by the shipping company, will be charged shipping. The cost will be prepaid and added to the invoice. Customer agrees to pay the invoice in full.
Resale of Products- Cygnus products are not to be resold except by written agreement. Return of Products:Returns are not accepted without prior authorization. Requests for return must be made within 5 days from receipt of shipment. Custom products are not eligible for return. A “Return Authorization” must be obtained from Customer Service in order to be eligible for credit.
Limited Warranty - Cygnus warrants only that the products listed are of the composition described and that they will perform as specified in the product literature. The risks as to the performance of these products are assumed by the buyer. Cygnus shall not be responsible for any indirect, incidental or consequential damages resulting from the use of these products. Cygnus does not make any other warranty or representation whatsoever, whether express or implied, with respect to these products, as to the suitability, merchantability, or fitness for a particular research or purpose of any product. Product inserts and specifications found on the website reflect the general applications and purpose of use. Only inserts shipped with the product reflect the most current instructions and specifications. Cygnus reserves the right to change product specifications/instructions without prior notification. Should any product fail to perform as warranted or for any other claims arising from or related to your use of this site or purchase of products from Cygnus, Cygnus’ liability and your remedy are strictly limited to the purchase price or replacement, at Cygnus’ sole option of the product sold.
Indemnity- You agree to indemnify, defend and hold Cygnus Technologies, its directors, officers, shareholders, and employees, harmless from and against any and all costs, liabilities, losses, and expenses (including, but not limited to, reasonable attorneys’ fees) resulting from any claim, suit, action, or proceeding brought by any third party against Cygnus Technologies alleging or arising from or related to any breach of these Terms & Conditions by you. This paragraph survives expiration or termination of your account or these Terms & Conditions.
Non-Personal Information- Each time a computer visits this Website we may collect certain information from that computer. This information is automatically collected from the computer's web browser and may include information such as :